Privacy policy

Privacy Policy

Last updated: 3 September 2026

Manor Rose Heritage Plastering Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us, request a quotation, or communicate with us.

Information We Collect

We may collect personal information that you provide to us when you contact us, including:

  • Name
  • Telephone number
  • Email address
  • Property details or project information you provide
  • Any other information included within your enquiry

We may also automatically collect limited technical information when you visit our website, such as:

  • IP address
  • Browser type
  • Device information
  • Website usage information
  • Cookie information

How We Use Your Information

We use your personal information to:

  • Respond to enquiries and requests for quotations
  • Provide information about our plastering services
  • Communicate with you regarding your project
  • Maintain our business records
  • Improve our website and services

We do not collect payment information through this website and we do not operate an online shop.

Lawful Basis for Processing

We process your personal information only where we have a lawful basis to do so under UK data protection law. Depending on the circumstances, this may include:

  • Taking steps at your request before entering into a contract, for example when responding to an enquiry or preparing a quotation
  • Performing a contract where you have engaged us to provide services
  • Complying with our legal obligations
  • Our legitimate interests in operating and improving our business, responding to enquiries and maintaining appropriate business records
  • Your consent, where consent is required, including for certain non-essential cookies

Where we rely on consent, you may withdraw your consent at any time.

Sharing Your Information

We will only share your personal information where necessary to provide our services or where required by law.

We may use trusted third-party service providers to support the operation of our business and website, including website hosting, email communications and analytics where applicable.

Our website is hosted using Shopify. Shopify may process certain information about visitors as necessary to provide and secure the website and its services.

We only share personal information where necessary and do not sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies that are necessary for the website to operate and may also use optional technologies for purposes such as analytics and improving the visitor experience.

Where required, non-essential cookies will not be used until you have provided your consent. When visiting the website, you can accept, decline or manage your cookie preferences through our cookie consent banner.

You can also control cookies through your browser settings. Please see our Cookie Policy for further information.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as necessary to provide our services, respond to enquiries, maintain business records and comply with legal obligations.

Your Rights

Under UK data protection laws, you have rights including:

  • The right to request access to your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of your information where appropriate
  • The right to object to certain processing
  • The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

If you have concerns about how we handle your personal information, we would appreciate the opportunity to address them first. You also have the right to make a complaint to the UK Information Commissioner's Office (ICO).

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Manor Rose Heritage Plastering Ltd
Company Registration Number: 17200757
Email: enquiries@manorroseheritageplastering.co.uk
Telephone: 07711 299533
Registered office: Abbeyrose House, Thicket Mead, Midsomer Norton, BA3 2SL

For the purposes of applicable data protection laws, Manor Rose Heritage Plastering Ltd is the data controller of your personal information.